TERMS & CONDITIONS

YOUR ACCOUNT

To avail the services offered by the Company, you are required to create an account with us and provide personal information for the creation of the account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation. You agree and acknowledge that you are responsible to maintain user identification, password, account details and related information as private and confidential, and to ensure that all necessary steps are taken to prevent the misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online.

The Company reserves the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to the Customer. You hereby agree to change your password from time to time and to keep your account secure and shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.

In case any unusual activity is noticed from a User’s account, User will be held liable for it and immediately denied access to the account. If, however, you are not involved directly in the unusual activity via your account then you may inform us at customerservice@madeeasy.com.pk

Privacy

The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.s

WEBSITE FOR COMMUNICATION

You agree, understand and acknowledge that the Site is an online website that enables you to purchase products listed at the price indicated therein at any time from any location using currently Cash on Delivery. You further agree and acknowledge that National Foods ltd or National Made Easy are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider.

PRICING, AVAILABILITY AND ORDER PROCESSING

All prices are listed in Rupees and are inclusive of GST and are listed on the Site. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether the order has been confirmed.

We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

When you place an Order with National Made Easy, Made Easy will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).

Promotional Vouchers

  • Each issued promotional voucher (App voucher, vouchers posted on social media for limited time offerings, New customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.
  • Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. Products/Bundles bought from promotional voucher codes will also not be eligible for exchanges.
  • Promotional voucher may not be valid during sale or in conjunction with any special promotion currently going on.
  • Voucher will work only if minimum purchase amount and other conditions are met.
  • National Foods ltd or National Made Easy reserves the right to vary or terminate the operation of any voucher at any time without notice.
  • National Foods ltd or National Made Easy shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
  • Vouchers are not replaceable if expired.

Promotional Bundles

  • Promotional Bundles are at special discounts. Voucher codes and promotional codes will not be applicable on these bundles. Furthermore, you must understand that when you purchase a promotional bundle you must accept all products included in the bundle and can not reject a single item SKU at time of delivery. Promotional Bundles are non-returnable.

Cash-on-Delivery Orders

  • You have the right to cancel your Order only if National Made Easy has not yet dispatched your Order.
  • National Foods ltd or National Made Easy reserves the right to cancel any Order and/or suspend, deactivate or terminate your account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Made Easy account and/or with your Order.

Delivery, Pick-Up and Vendor Delivery

Delivery Areas

The Company offers their goods in specific delivery areas. By entering your delivery address on the Platform, you will be provided with a list of delivery areas catered to by the Company. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.

Delivery Time

National Made Easy has partnered with BlueEx for all deliveries. Blue Ex shall deliver your Order to the delivery address provided by You. An estimated delivery time will be provided to you in your email confirmation, but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view your order status when you click on ‘My orders’ on the Platform. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Unsuccessful or Failed Deliveries

In cases where our last mile delivery provider, Blue Ex attempts to deliver an Order, but are unable to do so due to the reasons caused by you, including but not limited to:

  1. no one was present or available to receive the Order; or
  2. customer was uncontactable despite attempts to reach the customer via the phone number provided; or
  3. lack of appropriate or sufficient access to deliver the Order successfully.
  4. lack of a suitable or secure location to leave the Order; or

No-show Cancellations

If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, National Foods ltd or National Made Easy reserves the right to cancel the Order without remedy to you.

Wrong Order, Missing Items, Defective Goods

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please inform the rider immediately at the time of delivery and contact customer support immediately. Contact must be made within 3 days. In some cases, National Foods ltd or National Made Easy may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will have your product/s replaced.

How will we be using your data?

Your privacy matters to us. This privacy policy sets out the basis on which we may use and process the information that you freely provide to us and consent for us to use. The National Made Easy website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information Gathering:

We may collect the following information:

  • Name
  • Contact information including email address.
  • Demographic information such as city, preferences, and interests
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Cookies

Our website uses cookies to understand how you use our website so that we can enhance your experience. A cookie is a small text file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive. We do not receive any personally identifiable information about you from the cookies that we use. We use analytical/performance cookies which allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We may also use functionality cookies to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region).

Most browsers automatically accept cookies from websites. If you go into your browser settings you can choose to refuse all or some cookies. However, if you set your browser settings to block all cookies you may not be able to access all or parts of our website.

Server logs

When you visit our website, we use server logs to capture certain non-personally identifying data for statistical purposes, such as the time and date of a visit, the browser and operating system being used, the IP address or domain name of the user’s ISP, and the web URL a user linked from. This information is used in the aggregate to help us plan system enhancements when necessary and to provide content which is compatible with our visitors’ web browsing systems.

Emails from you to us

When you email us through the Contact Us page on our website, we may keep a record of that correspondence, your e-mail address, and/or any other data submitted by means of such a message.

Disclosure of information

We hold the information you provide to us securely and in confidence. However, we may disclose this information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries). We will only disclose information to unrelated third parties without your consent if we are under a duty to disclose or share such information in order to comply with any legal obligation, or on the request of a legal or regulatory authority or in order to enforce or apply our Terms and Conditions.

GENERAL TERMS

The Company reserves the right to act against any person who intends to disparage or tarnish the Company’s reputation or create confusion amongst its Users.

INTELLECTUAL PROPERTY

The Company shall own all rights, title and interest, including but not limited to any copyright, design rights, patents, inventions, logos, business names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, reports, drawings, specifications, know-how, business methods, trade secrets, semi-conductor rights, topography rights, whether registered or unregistered, rights in the nature of unfair competition and right to sue for passing off, applications for registration, and the right to apply for registration, for any of these rights, and all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world (“Intellectual Property Rights”), in and to the content and the products listed on the website, and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you. The Terms of Use do not convey to you any rights of ownership in or related to the products and content on the website or the Intellectual Property Rights of the Company.

TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear all applicable taxes as per prevailing law.

AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

National Foods ltd and National Made Easy reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the website unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR CONTROL

The Company will not be held responsible for any delay or failure to comply with any of the obligations under these conditions if the delay or failure arises from an act of God, local government or government, war, fire, flood, pandemic/endemic, earthquake or storm, acts of terrorism, explosion, civil commotion, industrial dispute or the occurrence of any event which is beyond the reasonable control of the Company.

The Company shall not be liable for orders that encounter delivery issues due to incomplete, incorrect or missing information provided by the Customer. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the order, including your delivery address and contact information.

GOVERNING LAW AND JURISDICTION:

The Terms of Use shall be governed by and construed according to the laws of the Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Karachi, Pakistan.

Contact

If you have any questions regarding these Terms and Conditions, please contact us at info@madeeasy.com.pk

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